Hay Tourism Group 25th November 2009 PDF Print E-mail

Hay Tourism Group 25th November 2009

Meeting Notes

Chair: Luke Skinner

 

 

Attendees

Miguel Ferros (MF) - Marches TV

Anna Heywood (AH) - Drover Holidays

Alison O'Grady (AOG) -  Little Quebb S/C cottages

Luke Skinner (LS) -  Drover Holidays

Nick Stewart - BBNPA

Jim Wesley (JW) -  York House B&B

 

Apologies

Lisa Marie Badham (LMB) - Wye Local

Karen Clare - Tinto House B&B

David Gittins (DG) - Hay Town Council

Lyn Parrington (LP)

 

Group name

Following a discussion about identity, the name “Hay Tourism Group” (HTG for short) was suggested as the official name for the group which met with approval from those present.

 

A note on terms!

It was decided by the group that thrashing out the different terms below is good for any business or organisation, large or small. They were agreed upon as an aid to the organisational development of HTG to enable us to plan and to act, provide focus and direction for what we want to achieve and how.

Mission  - why we exist, who we are and what we do.  The Mission Statement is a concise and  precise description of what the Hay Tourism Group does and its purpose.

Values – these are aspirational; things which inform everything that we do.  The Values Statements describe the convictions held by HTG and its members, what the group wants to represent and how we want to behave as we seek to accomplish the mission.

Objectives – things we want to achieve, goals toward which effort and actions are directed to help us achieve our mission.

Action Plan – things we want to accomplish over the next 6-12 months, working towards our objectives

 

MISSION STATEMENT

Working together to increase the value of tourism to Hay on Wye and the surrounding area, and to conserve and celebrate our distinctive character for the benefit of those who live, work and visit here.

 

OBJECTIVES

  1. To improve the visitor experience for tourists coming to Hay and the surrounding area;
  2. To encourage and enable a dialogue about tourism within the local community of businesses, organisations and individuals;
  3. To increase the year-round value of tourism to Hay and the surrounding area;
  4. To develop a reputation as a leading sustainable tourism destination;
  5. To promote local distinctiveness and interest visitors in the cultural and natural aspects of Hay and the surrounding area.

 

VALUES STATEMENTS

  1. We are inclusive, and promote collaboration and mutual support between individuals and businesses;
  2. We foster a culture of generosity, integrity and honesty;
  3. We are proactive in our approach, ambitious in our goal-setting and determined to succeed; 
  4. Quality is central to our work and we always aim to exceed the visitor's and one another's expectations;
  5. We celebrate and promote local distinctiveness;
  6. We recognise the importance of and take steps to minimise our impact on the natural environment;
  7. We seek to strengthen and sustain a vibrant rural economy.

 

 

ACTION PLAN

  1. Conduct an audit of current activities which seek to promote Hay as a tourism destination;
  2. Conduct an audit of local tourism providers (accommodation, activities etc);
  3. Organise a regular meeting for local tourism businesses;
  4. Organise an open meeting to present the aims and objectives of HTG to the wider community.  Event to take place “one year on” from initial public meeting (before March 2010);
  5. Form and/or develop a working relationship with Tourist Information Bureau, Chamber of Commerce, Hay Town Council, Community Interest Company;
  6. Improve signage and visitor orientation information;
  7. Review the findings of the 2009 Visitor Survey;
  8. Take steps to improve standard of public toilet facilities in Hay.

 

Proposed date & agenda for next meeting

Tuesday 5th January at 6.30pm was proposed as the date of the next meeting.  Agenda items to include organisation of the public meeting (point 4 of action plan) and identifying members of the group to take forward the other elements of the action plan.